Chapter Fourteen

Key Terms: Chapter 14

1.)   Administrative Regulatory Agency: An agency with combined legislative, executive, and judicial powers.

2.)   Administrative Responsibility: A concept that incorporates the values of accountability, competence, fairness, and responsiveness.

3.)   Clientele Groups: Fervent and substantial constituencies of particular agencies, often where benefits are concentrated but costs widely distributed.

4.)   Complaint Handling: A formal and expeditious way of receiving and processing complaints.

5.)   Cross- Subsidies: Surrogate market regulations that create a condition in which one set of customers pays prices that are intended to subsidize another set of customers.

6.)   Interpretative Rules: Rules that advise clients on how an agency interprets a statute or regulation.

7.)   Legislative Rules: Also known as substantive rules, these rules are authorized by statute and applied by well- established procedure with the full force and effect of law.

8.)   New Public Management (NPM): A general approach to regulation in stark contrast to the traditional managerial model; strongly market- oriented, promotes self- regulation, and trusts that the regulated and government can become partners.

9.)   Procedural Rules: Rules that govern an agency’s internal practices.

10.)  Regulatory Ratchet: Tendency of regulatory agencies to add more and more regulations to their list without deleting those that become obsolete.

11.)  Strategies of Support: Methods used by government agencies to seek regular input from clientele groups.

12.)  Substantive Rules: See legislative rules.